FAQ'S
Frequently Asked Questions
1. What is the NDIS?
The National Disability Insurance Scheme (NDIS) is a government initiative that provides funding and support to Australians with a permanent and significant disability. It aims to help participants achieve their goals and improve their quality of life.
2. Who is eligible for the NDIS?
You may be eligible if you:
- Are under 65 years old when you apply
- Are you an Australian citizen or permanent resident
- Have a permanent and significant disability that affects your ability to take part in everyday activities
3. What services do you provide under the NDIS?
- Personal care and assistance with daily living
- Community participation
- Transport assistance
- Domestic support (cleaning, laundry, etc.)
- Support coordination
- Respite care
4. How do I access your NDIS services?
You can contact us directly via phone, email, or our online enquiry form. We’ll guide you through the onboarding process, including verifying your NDIS plan and understanding your goals and support needs.
5. Can you help me manage my NDIS plan?
Yes, we can connect you with support coordination services to help manage your NDIS plan and coordinate your supports. However, we are not a plan manager. If you need a plan manager, we can refer you to one.
6. Do you charge the NDIS price limit?
Yes, we follow the NDIS Pricing Arrangements and Price Limits to ensure transparency and fairness. There are no hidden fees.
7. Do you support both plan-managed and self-managed participants?
Yes, we work with:
- Self-managed participants
- Plan-managed participants
- Agency-managed participants (depending on service type)
8. Where do you provide services?
We operate in [insert areas/suburbs/regions you cover]. If you’re unsure whether we service your area, please contact us for confirmation.
9. Can I choose or change my support workers?
Absolutely. We believe in participant choice and control. We’ll work with you to match you with the right support worker and allow you to request changes at any time.
10. What if I have a complaint or concern?
Your feedback is important to us. You can raise any concerns by:
- Calling our office
- Emailing us directly
- Using the feedback form on our website
All complaints are taken seriously and handled confidentially.